Customer Service Specialist 1

At ALS, we encourage you to dream big.
When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.



Working at ALS
The ALS team is a diverse and dedicated community united by our passion to make a difference in the world.
Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence.
At ALS, you’ll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us.
We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.

The Customer Service Specialist 1 has the following duties:

• Perform data entry for purposes such as processing

orders, accessing previous orders and special
orders, providing customers with current prices and research any other inquiries as requested.

• Assist with customer problems such as missed shipments, backorders and continually strive for

prompt resolution.

• Log customer feedback and/or complaints on the

Service Improvement site and initiate investigation into complaints. Communicate with the lab when complaints relate to poor and/or incorrect results.

• Respond to common inquiries or complaints from

customers, regulatory agencies or members of the business community.

• Assist with administrative tasks such as coordinating special orders, preparing and sending quotes, typing correspondence and preparing marketing materials.
• Assist with on-boarding of new clients.
• Conduct regular contract review for existing clients.
• Process all phone, fax, mail, e-mail, drop shipments

and verbal orders from customers.

• Assist the ALS Sales team by maintaining documents

required for proposals and bids.

• Follow up with clients regarding details of the

approved projects.

• Liaise with other departments and laboratory

locations.

• Other duties as assigned.

Everyone Matters

ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.
ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request.

Eligibility

To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.


How to apply
Please apply on-line and provide a cover letter and CV that best demonstrate your motivation and ability to meet the requirements of this role.